SmallBizGenius Analysis
Audeze, a high-end headphone and earbud manufacturer, receives mixed reviews regarding its product quality and customer service. While some customers rave about the exceptional sound quality, others report issues with product durability and frustrating experiences with customer support.
Category Breakdown
Scores based on analysis of 15 recent reviews
Product Quality
6.0/10Reviewers are divided on product quality. While some praise the exceptional sound, many report durability issues, particularly with plastic components cracking, even with careful use. One reviewer stated, "After 2 year, my headphones started cracking, ruining completely the listening experience."
10 reviews mention thisCustomer Service
3.0/10A significant number of reviewers express dissatisfaction with Audeze's customer service. Common complaints include slow response times, unhelpful or dismissive support agents, and difficulties with warranty claims. One reviewer said, "support will ignore you, i order the headphones & asked support for receipt, still don't have answer already waiting 15 days!"
9 reviews mention thisShipping & Delivery
3.5/10Several reviewers report issues with shipping and delivery. These include delays, discrepancies between advertised shipping times and actual delivery, and lack of communication regarding order status. One reviewer noted, "They say free 2 day shipping in bold letters 3 days later hasn't even been shipped."
3 reviews mention thisWarranty
2.0/10Several reviewers mention issues with Audeze's warranty process. These include difficulties with getting warranty claims approved, especially outside the US, and having to pay for return shipping for defective products. One reviewer stated, "UK Buyers, be wary of warranty."
4 reviews mention thisPros & Cons
What Customers Love
"The Best headphones I've owned and heard period,The LCD2 literally sounds like my 7.2 speaker system is playing, so immersive and open"
"My experience with Audeze customer service was excellent. Had a failed driver on 2011 LCD3. From my first inquiry, amm my communications were responded to in less than 24 hours."
"let it be MP3 at 320kbps or DSD128 these cans cover it all"
Common Complaints
"After nearly 2 years or so of use, just before the warranty ended, I have noticed one ear cup seemed a bit loose... a very fragile-looking piece of plastic had cracked almost throughout it's entirety."
"Takes 1-2 weeks to get any response by email. Non existent customers service very shady business."
"But outside of the US, you have to go through your reseller... I was told by them that to return the product to Audeze, I must have proof it's a manufacturing fault by a reputable headphone repair shop."
"They say free 2 day shipping in bold letters 3 days later hasn't even been shipped and I contacted customer service and they said oh we have 5 to 7 business days to ship it."
"I contacted their support and realized that as in their policy I have to pay for the shipping fees of their own defective product."
Common Questions About Audeze
Answers derived from customer review patterns
Is Audeze legit and trustworthy?
Audeze is a legitimate company selling high-end audio products, but its trustworthiness is questionable based on customer reviews. While some customers praise the sound quality and occasional positive customer service experiences, many others report significant issues with product durability and frustrating interactions with customer support, particularly regarding warranty claims. The mixed reviews suggest that purchasing from Audeze involves a degree of risk, and potential buyers should carefully consider the potential downsides before investing in their products.
Based on 15 reviewsDoes Audeze have good customer service?
Audeze's customer service receives mixed reviews. Some customers report positive experiences with responsive and helpful support agents, while a larger number express frustration with slow response times, unhelpful solutions, and difficulties with warranty claims. Many customers report waiting weeks for email responses and encountering resistance when attempting to resolve issues with defective products. Therefore, it's difficult to say definitively that Audeze has good customer service, as experiences appear to vary widely.
Based on 9 reviewsIs Audeze worth it for small business?
Whether Audeze is worth it for a small business depends on its specific needs and priorities. If sound quality is the absolute top priority and the business is willing to accept the risk of potential durability issues and inconsistent customer service, Audeze's products may be worth considering. However, for businesses that require reliable equipment and dependable support, the reported issues with product quality and customer service may make Audeze a less attractive option. Ultimately, small businesses should weigh the potential benefits of Audeze's high-end audio against the potential risks before making a purchase.
Based on 15 reviewsWhat is Audeze's return policy like?
The reviews do not provide specific details about Audeze's official return policy. However, several reviewers mention difficulties with returns and warranty claims, suggesting that the process can be challenging. Some customers report being required to pay for return shipping for defective products, while others struggle to get warranty claims approved, especially outside the US. Based on these reviews, it appears that Audeze's return and warranty process may not be as straightforward or customer-friendly as some other companies.
Based on 4 reviewsWhy are Audeze headphones so expensive?
The reviews don't explicitly state why Audeze headphones are so expensive, but it can be inferred that the high price point is due to the company's focus on premium audio quality and the use of advanced technology in their headphones. Reviewers who praise the sound quality often justify the high cost by emphasizing the immersive and detailed audio experience. However, the high price also makes the reported durability issues and customer service problems more frustrating for customers, as they expect a higher level of quality and support for such an expensive product.
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